Soft Wall and outreach troubleshooting¶

Workspace routes live under /outreach. Soft Wall means approve-then-retry: cold or high-risk sends do not leave the system until an operator approves them.

Symptom: Outreach overview shows Loading forever¶

Likely cause: API error or missing workspace context.

Fix:

1. Open browser network tab; check /api/outreach/overview and /api/outreach/control.
2. Confirm you are signed in and have access to the Default (or selected) workspace.
3. Check backend health and logs for outreach errors.

Symptom: Cannot send campaign / sequence steps¶

Likely cause: Soft Wall gate, deliverability block, suppression, or pause control.

Fix:

1. Open /outreach/approvals and approve or reject pending Soft Wall items.
2. Check /outreach/deliverability and /outreach/suppressions.
3. On Overview, confirm outreach is not paused (Pause outreach / control center).
4. Process due steps only after approvals exist.

Symptom: Companies House import from outreach fails¶

Fix: See Companies House. Prefer /outreach/companies-house for lead import.

Symptom: Channel shortcuts unclear¶

Use /outreach/channels as a hub. Each card jumps to Approvals, Review Gateway, Companies House, or Mailbox. Detail: UI navigation.

Related docs¶

• Soft Wall safety
• Soft Wall enroll + viCal
• Agentic CRM
• Email