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Chat and tools troubleshooting

Symptom: Chat returns empty or generic provider errors

Fix:

  1. Settings → LLM / provider keys; test the key.
  2. Check quota and rate limits.
  3. Confirm backend health and model name.

Symptom: Agent will not use tools

Likely cause: Soft Wall / Tool ACL denial, or tools omitted for that surface.

Fix: Review Tool ACL and Soft Wall. For Propreneur-bridged chats, tools must be enabled on the Keprix path (operator configuration). See Built-in tools and Soft Wall safety.

Symptom: Agent does not know what Keprix can do

Fix: Re-index self-knowledge (Self-knowledge). Ask again in a new chat turn.