Skip to content

Soft Wall safety operator surfaces

Workspace Soft Wall safety pages under /outreach/* (tabs on Sales engagement):

Page Route Purpose
Deliverability /outreach/deliverability Sender domains, SPF/DKIM/DMARC honesty, bounce/complaint/unsub rates, cold-send Soft Wall block
Outbox /outreach/outbox Pending / failed / dead_letter; Soft Wall retry keeps idempotency key; cancel pending
Suppressions /outreach/suppressions Add / undo (Soft Wall) / bulk preview+import / CSV export
Contactability /outreach/contactability Found != contactable; allow/deny/needs_review by channel and purpose
Merges /outreach/merges Provenance diff; Soft Wall apply; reject keeps both records
Safety settings /outreach/settings Kill switches (Soft Wall to disable); cadence notes

APIs

All workspace-scoped under /api/crm/*:

  • GET /deliverability (includes rates, thresholds, soft_wall_block_cold_send)
  • PUT /deliverability/sender-readiness
  • GET /outbox, POST /outbox/{id}/retry, POST /outbox/{id}/cancel
  • GET|POST /suppressions, DELETE /suppressions/{id}, POST /suppressions/bulk
  • GET|PUT /contactability
  • GET /merges, POST /merges/{id}/apply, POST /merges/{id}/reject
  • GET|PUT /kill-switches

Soft Wall gates

outbox_retry, suppress_undo, suppress_bulk_import, merge_identity, kill_switch_off, budget_raise.

Contactability is a purpose/channel decision (may we contact for outreach?). Consent and suppressions are compliance records. Discovery never auto-allows contact.